Empowering Your Present with Frith Counselling

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Frith Counselling:  Empowering Your Present. Inspiring Your Future.

Telephone:  0775 600 2021

Email:  info@frithcounselling.co.uk

Address:  Macclesfield, Cheshire, UK

Office Hours ONLY:

Monday - Wednesday  12pm-4pm.

Working Hours ONLY:

Tuesday - Wednesday  8am-12pm.

Holidays

2026

Easter Holidays:  Monday 30 March 2026 - Sunday 12 April 2026 (inclusive).

Frith Counselling reopens on Monday 13 April 2026 at 12pm (please refer to office hours).

Sessions / Payments 

All sessions to be booked verbally, and are up to 60 minutes in duration. 

All sessions to be booked a minimum of a full 24 hours in advance. NO same day sessions.

All sessions to be paid, in full, at the time of booking. Secure payment via BACS.

Please read the following if a session has been booked for the next day: 

If the client has booked a session for the following day, the client will be given until 8pm on the day they booked to pay for the session and secure the timeslot. If payment is not received by 8pm, the pre-booked session will be released to be used by other clients, with no notification of cancellation.

Cancelled / Missed Sessions

If, for any reason, the client cannot attend the booked therapy session, a minimum of a full 24 hours’ notice is required to cancel the booked session, verbally by telephone, (office hours ONLY). If a full 24 hours’ notice of cancellation is not given, any advanced payment will be retained as a cancellation fee. 

If the correct cancellation procedure is followed, one calendar month (28 days) is available to rebook the cancelled session, otherwise the fee will be retained as a missed session fee.

If, for any reason, the client misses the rebooked therapy session, with no notice of cancellation, any advanced payment will be retained as a missed session fee. 

Late for Sessions

If the client is late to the booked therapy session, for any reason, the duration of the session cannot be extended beyond the scheduled time. No refund of monies paid.

Out-of-Hours Contact

NO emergency out-of-hours service is provided. 

Should the client require emergency help between therapy sessions, please contact some / all of the following:

telephone NHS emergency 999;

telephone NHS non-emergency 111;

admit yourself into your local hospital's Accident and Emergency (A&E) Department;

telephone / visit your local doctor's surgery;

telephone the Samaritans: 116 123.

The following resources can be accessed when Frith Counselling is closed and you need extra help or information.

National Health Service (NHS)

Telephone for an emergency: 999

Telephone for a non-emergency: 111

Samaritans

Telephone free, 24 hours / 7 days a week: 116 123

Email: jo@samaritans.org 

Veterans UK (Free Support for Serving Military Personnel; Families; Veterans)

Freephone Helpline: 0808 1914 218 (Monday-Friday 8am-5pm. When the helpline is closed, calls have the option to be diverted to the Samaritans).

Email: veterans-uk@mod.gov.uk

Combat Stress (PTSD Support)

Free Helpline, 24 hours / 7 days a week: 0800 138 1619

Text: 07537 173 683

Email: helpline@combatstress.org.uk

SSAFA (Armed Forces Charity)

Freephone: 0800 260 6780 (Monday-Thursday 9am-5pm; Friday 9am-4pm).

Saneline

Telephone out-of-hours mental health helpline, everyday 4pm-10pm: 0300 304 7000

Mind

Telephone Support line: 0300 102 1234 (Monday-Friday, excluding bank holidays, 9am-6pm).  

Telephone Information line: 0300 123 3393 (Monday-Friday, excluding bank holidays, 9am-6pm).  

Email: info@mind.org.uk

Cruse (Bereavement Support)

Telephone Helpline: 0808 808 1677 (Monday, Wednesday, Thursday, Friday 9:30am-5pm; Tuesday 1pm-8pm).

Alcoholics Anonymous

Telephone free: 0800 917 7650

Email: help@aamail.org

Gamblers Anonymous

Telephone National Information Line: 0330 094 0322

Email: General Enquiries: info@gamblersanonymous.org.uk 

Contact your Community Mental Health Team (if you have one).

Contact your local Doctor’s surgery: visit in-person or telephone.

Visit your local Hospital’s A & E Department.